customer service

This tag is associated with 4 posts

People of Ad Tech: Pypestream CEO Richard Smullen

Pypestream CEO Richard Smullen tells WIT Strategy Partner Bill Brazell that companies with large call centers — particularly insurance companies and regulated government industries — are increasingly turning to chatbots. Music: “Morning Rays” by Jim Duffy. Used with permission.

People of Ad Tech: Econsultancy’s Stefan Tornquist

Econsultancy VP of Research Stefan Tornquist tells WIT Strategy‘s Bill Brazell that too many companies think they handle customer service well. Their customers disagree. Tornquist explains how companies could use technology to strengthen relationships with customers. He suggests that companies start using real-time data, customization and geolocation to create uniquely valuable connections with customers, rather… Continue reading »

Why Do You Think There Are Makegoods, Anyhow?

I’ve founded three companies and at some point each one necessitated that I apologize to a customer that we had disappointed. Early stage media and technology companies are especially prone to error. It’s a time when you have more vision than code and a team that is still figuring things out. At my last startup,… Continue reading »

Chief Silo Buster: The Missing C Level Executive

At this point we can all agree that the world of marketing and advertising has been fundamentally changed. Thanks to mobile, social, and search technology, brands are now transparent, and the tools from yesteryear are no longer sufficient. Neither is the typical corporate structure. Some corporations have taken an aggressive approach to this. For example,… Continue reading »